Shipping policy

Shipping Policy

Last updated: 25 August 2026

Thank you for shopping with us. We currently deliver orders within Romania using trusted courier services.

1. Delivery Area

We deliver orders to addresses throughout Romania, including Bucharest and other major cities and towns.

At this time, we do not offer standard delivery to addresses outside Romania unless otherwise agreed with the customer.

2. Processing Time

Orders are normally processed and prepared for shipment within 1–2 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

3. Delivery Time

Once your order has been dispatched, the estimated delivery time within Romania is generally 2–5 business days.

Delivery times may vary depending on the destination, courier workload, public holidays, weather conditions, or other circumstances outside our control.

4. Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your order.

Where applicable, we may offer free shipping for orders above a specified value. Any applicable free-shipping promotion will be clearly indicated on our website.

5. Order Tracking

Once your order has been shipped, you may receive a confirmation email or message containing the tracking information provided by the courier.

You can use this information to track the status of your delivery.

6. Delivery Address

Please make sure that your delivery address, telephone number, and other contact information are correct when placing your order.

We are not responsible for delays or additional delivery costs resulting from incorrect or incomplete information provided by the customer.

If you notice an error in your delivery address, please contact us as soon as possible. We will do our best to correct the information before the order is dispatched.

7. Failed Delivery

If the courier is unable to deliver your order because the recipient cannot be contacted, the address is incorrect, or the recipient refuses or fails to accept the package, the parcel may be returned to us.

If the order needs to be shipped again, additional shipping charges may apply.

8. Damaged Packages

Please inspect the package upon delivery.

If the package appears visibly damaged, we recommend informing the courier immediately and, where possible, documenting the damage with photographs.

If the product itself has been damaged during transportation, please contact us as soon as possible with your order number and photographs of the package and product so that we can assist you.

9. Delays

We make every reasonable effort to deliver orders within the estimated timeframes. However, delivery times are estimates and are not guaranteed.

We are not responsible for delays caused by circumstances beyond our reasonable control, including courier disruptions, extreme weather, strikes, public holidays, natural disasters, or other unforeseen events. 

10. Contact

If you have any questions regarding your order or delivery, please contact us:

Email: info@maidentower.ro
WhatsApp / Phone: +40 (742) 195 506

Please include your order number when contacting us about an existing order.